FAQ
Welcome to the Field & Wild FAQ page! Find quick answers to common questions about our products, orders, and support.
Shipping Questions
Do you offer free shipping?
Yes! We offer free tracked shipping on all orders - no minimum purchase required.
Shipping is limited to addresses within the UK, US, and the Netherlands only.
How long will it take to receive my order?
You can expect your order to arrive within 6–10 business days in total.
How can I track my order?
Once your order has been shipped, you’ll receive an email with tracking details, including the carrier details and tracking number. You can track your order in real-time using our Track Your Order page.
Please note: it may take up to 1-3 business days for tracking information to become available after placing an order.
Do you ship to countries outside the United Kingdom and United States?
Field & Wild ships to addresses within the United Kingdom, United States, and the Netherlands. We are exploring additional markets and hope to expand soon.
Return and Refund Questions
Can I return my order if I change my mind?
Yes, you can return your order within 30 days of receiving it as long as the item is unused, undamaged, and in its original packaging. Please note that customised or hygiene-related items can only be returned if they are faulty or damaged upon arrival.
Do you charge a restocking fee for returns?
No, we do not charge any restocking fees.
Can I cancel my order after placing it?
Yes, you can cancel your order within 2 hours of placing it, provided it has not yet entered our automated fulfilment process.
How and when will I get my refund?
Once we’ve received and inspected your returned item, you’ll receive a confirmation email whether your item is eligible for a refund. If your return is approved, we will process the refund to your original payment method within 5 business days.
Other Questions
What payment methods do you accept?
We accept a variety of secure payment options to make your checkout smooth and flexible. You can pay using:
Visa, Mastercard, Maestro, American Express, Google Pay, Apple Pay or Shop Pay.
How can I contact the customer support?
At Field & Wild, we offer several easy ways to get in touch with our customer support team.
Email: contact@fieldandwild.com
Contact Page: Click here
Our team is available Monday to Friday from 9:00 AM to 5:00 PM.
How long does it take to get a response from customer support?
Our team usually replies to all enquiries within 24 hours on business days.
If you reach out over the weekend or during a holiday, please allow a little extra time — we'll get back to you as soon as we're back at our desks.
Contact Information
Is your question not answered yet? Feel free to contact us using the details below.
Webshop: Field & Wild
E-mail: contact@fieldandwild.com